Refund Policy
30 Day Money Back Guarantee
We want you to be completely satisfied with your purchase.
Refund Policy
Eligibility for Refunds
- Device received with manufacturing defects
- Phone not matching the description
- Device stops working within 30 days
- Wrong product delivered
- Accessories missing from the package
Not Eligible for Refunds
- Physical damage caused by user
- Water or liquid damage
- Software issues or app-related problems
- Change of mind after 30 days
- Devices with tampered warranty seals
- Devices without original accessories
Refund Process
- 1. Initiate Request : Submit a refund request through our Query page or contact support
- 2. Ship the Device : Pack the device with all accessories and ship to our return center
- 3. Quality Check : Our team inspects the device within 2-3 business days
- 4. Refund Processed : Refund is processed to your original payment method within 5-7 business days
Important Note
Shipping charges for returns are non-refundable. We recommend using a trackable shipping method for return shipments.